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Every item is made by hand and most are personalized, so I don't take general returns or exchanges. What I do guarantee is that your order arrives right.

I'll replace or refund your item if:
• It arrives damaged
• The personalization doesn't match your order — wrong name, spelling, or detail
• There's a defect or a mistake I made in production

Email april@artistryhall.com within 14 days of delivery with a photo and a short description of what went wrong, and I'll make it right — replacement or refund, your choice.

I can't accept returns on items that arrived undamaged and personalized correctly, or on original paintings.

CANCELLATIONS
Email me within 24 hours of ordering and I'll cancel and refund in full, as long as production hasn't started.

I only send out work I'd be happy to receive myself. If something isn't right, tell me.